Sunday, 28 February 2016

Pokerstars-Tickets Not Showing Related Tournaments

Sent the following to Pokerstars:

I have about 30 something pokerstars giveaway tickets that have cost me a fortune to collect yet i cannot find a single game to register any of them too. Why?
These tickets have been expiring for weeks, I had more.
This is a blatant rip off. It’s bad enough you are happy to take southern hemisphere coin yet refuse to schedule any games in time slots that suit us, now this!
Totally rude! Why is this happening? 
This is the reply:
Thank you for your email.
We appreciate you taking the time to submit this Bug Report.

We value your feedback and would like to assure you that it is currently under investigation of our Programming Team.

We know how important it is for you and all other players, to get this issue fixed as soon as possible.

In the meantime, you can still register into desired tournaments using the preferred ticket by locating the eligible tournaments directly from the tournaments lobby.

We sincerely apologize for the inconvenience caused.

Thank you for your patience and for playing on PokerStars.

 Now that's all very well and they have a bug. Well bloody well fix it! It's impossible to find these games in the tourney lobby, no one even knows what they are called and besides which given they are only played between 5 and 7am NZ time it's not like many of us will see them pop up.

And I notice my comment re their schedule slide straight through to the keeper as well. Not that I expected anything else.

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